The perception of patient about quality healthcare differs because the mode of rendering healthcare services and what is considered quality healthcare services differs from one Primary Health Care (PHC) centre to another. The study therefore assessed the perceived quality of healthcare services by out-patients attending PHC facilities in a selected local government area, Ilorin, Kwara-State, Nigeria. A quantitative design (descriptive survey) was used for the study. The sample consisted of 394 respondents drawn through multi-stage sampling. A pretested, self-administered questionnaire was used to collect data. The data was analysed with SPSS version 20 and subjected to descriptive statistics. The findings revealed that most of the respondents had poor perception of patient-centred healthcare services; 54.8% disagreed that healthcare providers involve them in decisions concerning their care; 53.6% agreed that healthcare providers show understanding when listening to patients; 51.8% agreed that the hospital environment does not pose any physical or mental danger to them or their babies; 62.9% agreed the care they receive produce the expected results; 54.3% agreed that patients wait longer than expected to see a doctor/nurse or other healthcare worker; majority of the respondents, 62.7% disagreed that the hospital uses innovative ways to avoid delays in healthcare delivery; 61.7% were moderately satisfied with the information given to them about their care; while 48.2% were dissatisfied with the cleanliness of the waiting, treatment and toilet facilities. The study concluded that dimensions of healthcare quality perceived by patients significantly contributed to overall levels of satisfaction with healthcare services in PHC facilities. Therefore, it is recommended that, management of PHC facilities should focus on the quality, cleanliness, responsive services, as well as focus on improving the communication skills of staff in terms of compassion, politeness and active listening.

Keywords: Assessment, Quality, Healthcare Services, Perception,

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